Guidelines For Talking To Team Members About Their Performance

For years I asked participants in my new supervisor programs what part of the job they dreaded most. The answer was always "talking to team members about performance." In my experienced supervisor programs I asked what parts of their job the participants hated most. "Dealing with my boss" always ran neck-and-neck with "talking to team members about performance."

I titled the first version of the book that now anchors my Working Supervisor's Support Kit, How to Talk to People Who Work for You about Performance because it is such an important part of the job. Here are some guidelines to help you do better at this sensitive and vital task.

Here's the challenge in a nutshell. You want your team member to leave the conversation thinking about how they will do things differently in the future and not about how you treated them. Here are things you can do to increase the odds.

Don't put it off. Behavior and performance problems rarely get better with age.

Decide what you will talk about. It should be important and it should be either behavior or performance.

Decide how you will describe the subject. Leave the adjectives home. Use simple language to describe the facts.

Decide how you will describe the result of their performance or behavior. You can describe logical outcomes or emotional outcomes. You'll do better if you can describe both.

Minimize distractions. Have the conversation where you won't be interrupted by people or technology. Turn off or silence gear that can buzz, beep, or clang.

Tailor your opening to the person you're talking to. Some people are most comfortable if you open with a little polite conversation. Others want you to get right to the matter at hand. If you know your people, you'll know which to pick.

Say your piece, then shut up. Wait for your team member to talk. Wait as long as it takes.

When your team member speaks, you will have the basis for a conversation about how things will be different.

Boss's Bottom Line

Great bosses talk to their people about performance and behavior when it's necessary, even if it's uncomfortable, but they strive to make the experience both effective and as comfortable as possible.

Wally's Working Supervisor's Support Kit is a collection of information and tools to help working supervisors do a better job. It's based on what Wally's learned in over twenty years of supervisory skills training.

Thanks to Blog Three Star Leadership