Get The Story Of The Problem

Next time there's a problem, ask for problem's story. The story of the problem will give you the first signs, the sequence of symptoms, the actions taken already, and much more. You can even ask more than one person for the story, so you get a richer idea of what's going on.

 

Thanks to Wally Bock's Three Star Leadership Blog
http://blog.threestarleadership.com/2011/09/19/bosss-tip-of-the-day-get-the-story-of-the-problem.aspx