3 Tips For Conducting Training Needs Assessments In Times Of Crisis

For many organizations, the coronavirus pandemic has revealed underlying vulnerabilities and skills gaps that have proven harmful — even detrimental — to business functions. With “business as usual” a distant memory, companies must take a more agile and proactive approach to identifying the needs of the business, as well as the needs of its people, to ensure operations and productivity do not stall amid current and future organizational uncertainty and stress.

Learning leaders aren’t fortunetellers. They can’t predict the next organizational crisis and which skills will be most critical in stabilizing the business. However, learning and development (L&D) teams can play an integral role in ensuring the organization uses its time, money and resources well by conducting effective needs assessments in times of organizational crisis.

“The training needs assessment,” says Dr. Sydney Savion, general manager of learning at Air New Zealand, “is intended to ask the right question, and that’s basically what training needs exist and what training is required to fill the gap.” By evaluating both the “current conditions of the business” and “the desired outcomes,” learning leaders can identify skills gaps and the learning needs that fall in between them.

With that goal in mind, here a few tips learning leaders should keep in mind when executing needs assessments amid organizational uncertainty.

1. Ask The Right Questions, Consistently

When conducting a needs assessment, asking the right questions is critical. Without asking the right questions, Alycia Angle, a talent development partner at a Fortune 500 tech company in Dallas, cautions, “the same problem [will keep] popping up. It means we haven’t done our due diligence to really understand what the challenge is. So, we solve for the wrong thing, or we solve for a symptom of the problem, but we haven’t gotten down to the core of what’s really going on.”

Learning leaders can mitigate discrepancies and inconsistencies when conducting needs analyses by “[trying] not to deter from the language that [they] use,” suggests Angle, “because the slightest variation in a word could have a different meaning.”

Kathryn Connolly, CPTM, director of global talent management in human resources at WEX Inc., says, “Oftentimes, we’re so quick to turn around programs just by nature of our work. But how can we really have those benchmark key performance metrics upfront, so that we can show the value that we’re bringing to the business when [all is] said and done?” Asking the right questions can help learning leaders identify the key performance indicators (KPIs) and metrics that consistently contribute to business success.

2. Go To The Source

When learning professionals receive a training request, their first inclination may be to spring into action to meet the stated learning need as quickly as possible. However, Connolly says, “oftentimes, we have strategic requests that come in, and the vision is developed from the executive leader or sponsor. You have to take into consideration how that’s impacting the workforce.” Learning requests are often communicated by C-suite leaders who see a need for training on the front line but may not fully understand the nature of the learning need.

Executive and leadership teams may be well-intentioned in their training requests, but to provide truly effective training solutions, learning leaders must go directly to the source: their learners. Doing so means “making sure we’re reaching out to not just the management level but the front line [and] making sure we understand the needs of the people that are on the ground,” says Connolly.

“We can’t solve problems with the same mindset we use to create them,” Angle shares. “We have to get out of our own way and ask the questions to the people doing the work.” Gathering insights from employees, rather than relying solely on the C-suite, can ensure learning leaders have a comprehensive understanding of the problem — and provide a comprehensive solution.

3. Identify Opportunities For Cross-Skilling

“A lot of companies have business continuity plans,” which usually “focus on supply-chain, technology [and] infrastructure,” says Savion. “You never see learning or cross-skilling in that business continuity plan.” Learning leaders can demonstrate their value and ensure their place in the business continuity plan by identifying opportunities for cross-skilling — or cross-training — employees.

The term “cross-skilling” refers to training employees in a variety of business-critical functions and tasks outside of their job function to ensure operations don’t stall due to employee absence or organizational upheaval. As layoffs and furloughs have run rampant through organizations amid the outbreak of the coronavirus pandemic, “many companies have been floundering to figure out how to cross-train people,” says Savion.

Learning leaders can identify opportunities for cross-skilling when conducting training needs assessments. In her recent guest editor column for Training Industry Magazine, Savion writes, “Conduct a skills risk analysis of business-critical units that drive the highest value proposition. Then, begin cross-skilling select workforce populations for your new business strategy.” Cultivating a versatile, adaptive and cross-trained workforce goes a long way in times of crisis.

Although they can’t tell the future, learning leaders can protect against future crises by conducting effective needs analyses that provide a comprehensive understanding of the learning needs of the business and its people and identify opportunities for cross-skilling on the front line. In 2020, the learning function has an opportunity to demonstrate its value by bolstering and supporting training that is critical to business continuity and success.

About the Author :- Hope Williams is an associate editor at Training Industry, Inc.

Thanks to Hope Williams / Training Industry / TrainingIndustry.com
https://trainingindustry.com/articles/measurement-and-analytics/3-tips-for-conducting-training-needs-assessments-in-times-of-crisis/

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How To Stop Overthinking Everything

Summary :- Deliberation is an admirable and essential leadership quality that undoubtedly produces better outcomes. But there comes a point in decision making where helpful contemplation turns into overthinking. To stop the cycle of thinking too much and drive towards better, faster decisions you can: put aside perfectionism, right-size the problem, leverage the underestimated power of intuition, limit the drain of decision fatigue, and construct creative constraints.

As a product lead at a major technology company, Terence’s job is to make decisions. How should the team prioritize features to develop? Who should be staffed on projects? When should products launch? Hundreds of choices drive the vision, strategy, and direction for each product Terence oversees.

While Terence loved his job, making so many decisions caused him a lot of stress. He would waste hours in unproductive mental loops — analyzing variables to make the “right” choices. He would worry about the future and imagine all the ways a launch could go wrong. Then, he would beat himself up for squandering valuable time and energy deliberating instead of taking action. In other words, his thoughtfulness, which was typically a strength, often led him to overthink situations.

Terence is what I like to call a sensitive striver — a high-achiever who processes the world more deeply than others. Studies show that sensitive people have more active brain circuitry and neurochemicals in areas related to mental processing. This means their minds not only take in more information, but also process that information in a more complex way. Sensitive strivers like Terence are often applauded for the way they explore angles and nuance. But at the same time, they are also more susceptible to stress and overwhelm.

Deliberation is an admirable and essential leadership quality that undoubtedly produces better outcomes. But for Terence and others like him, there comes a point in decision making where helpful contemplation turns into overthinking. If you can relate, here are five ways to stop the cycle of thinking too much and drive towards better, faster decisions.

1. Put Aside Perfectionism

Perfectionism is one of the biggest blockers to swift, effective decision-making because it operates on faulty all-or-nothing thinking. For example, perfectionism can lead you to believe that if you don’t make the “correct” choice (as if there is only one right option), then you are a failure. Or that you must know everything, anticipate every eventuality, and have a thorough plan in place before making a move. Trying to weigh every possible outcome and consideration is paralyzing.

To curb this tendency, ask yourself questions like:

• Which decision will have the biggest positive impact on my top priorities?
• Of all the possible people I could please or displease, which one or two people do I least want to disappoint?
• What is one thing I could do today that would bring me closer to my goal?
• Based on what I know and the information I have at this moment, what’s the best next step?

After all, it’s much easier to wrap your head around and take action towards a single next step rather than trying to project months or years into the future.

2. Right-Size The Problem 

Some decisions are worth mulling over, while others are not. Before you make a call, write down what goals, priorities, or people in your life will be impacted. This will help you differentiate between what’s meaningful and what’s not worth obsessing over.

Likewise, if you’re worried about the prospect of a decision bombing, try the 10/10/10 test. When the prospect of falling flat on your face seizes you, think about how you’ll feel about the decision 10 weeks, 10 months, or 10 years from now? It’s likely that the choice will be inconsequential or that you won’t even remember it was a big deal. Your answers can help you put things in perspective and rally the motivation you need to take action.

3. Leverage The Underestimated Power Of Intuition

Intuition works like a mental pattern matching game. The brain considers a situation, quickly assesses all your experiences, and then makes the best decision given the context. This automatic process is faster than rational thought, which means intuition is a necessary decision-making tool when time is short and traditional data is not available. In fact, research shows that pairing intuition with analytical thinking helps you make better, faster, and more accurate decisions and gives you more confidence in your choices than relying on intellect alone. In one study, car buyers who used only careful analysis were ultimately happy with their purchases about a quarter of the time. Meanwhile, those who made intuitive purchases were happy 60 percent of the time. That’s because relying on rapid cognition, or thin-slicing, allows the brain to make wise decisions without overthinking.

Terence, the product lead I mentioned earlier, was so intrigued by the idea of making decisions from his gut that he planned a “Day of Disinhibition” during which he followed his own intuition about everything he said and did for twenty-four hours. The result? Going with his gut gave him the courage to stop censoring himself and make tough calls, even when he knew it might upset some stakeholders. “It wasn’t just what I got done, but how I got it done, how quickly, and how I felt about it,” he later told me, “It put me in the best frame of mind to deal with whatever is in front of me,” he said. Try the “Day of Disinhibition” experiment for yourself, or simply set aside a few minutes today and list three to five times you trusted your gut in and whether the outcome was favorable.

4. Limit The Drain Of Decision Fatigue 

You make hundreds of decisions a day — from what to eat for breakfast to how to respond to an email — and each depletes your mental and emotional resources. You’re more likely to overthink when you’re drained, so the more you can eliminate minor decisions, the more energy you’ll have for ones that really matter.

Create routines and rituals to conserve your brainpower, like a weekly meal plan or capsule wardrobe. Similarly, look for opportunities to eliminate certain decisions altogether, such as by instituting best practices and standardized protocols, delegating, or removing yourself from meetings.

5. Construct Creative Constraints

You may be familiar with Parkinson’s Law, which states that work expands to the time we allow it. Put simply, if you give yourself one month to create a presentation, it will take you one full month to finish it. But if you only had a week, you’d finish the same presentation in a shorter time.

I’ve observed a similar principle among sensitive strivers — that overthinking expands to the time we allow it. In other words, if you give yourself one week to worry about something that is actually a one-hour task, you will waste an inordinate amount of time and energy.

You can curb this tendency by creating accountability through creative constraints. For example, determine a date or time by which you’ll make a choice. Put it in your calendar, set a reminder on your phone, or even contact the person who is waiting for your decision and let them know when they can expect to hear from you. A favorite practice of my clients is “worry time,” which involves earmarking a short period of the day to constructively problem solve.

Above all, remember that your mental depth gives you a major competitive advantage. Once you learn to keep overthinking in check, you’ll be able to harness your sensitivity for the superpower that it can be.

About the Author :- Melody Wilding, LMSW is an executive coach and author of Trust Yourself: Stop Overthinking and Channel Your Emotions for Success at Work.

Thanks to Melody Wilding / Harvard Business Review / HBR Org

https://hbr.org/2021/02/how-to-stop-overthinking-everything?utm_medium=email&utm_source=newsletter_daily&utm_campaign=mtod_notactsubs

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Fluent In 3 Months: How Anyone At Any Age Can Learn To Speak Any Language From Anywhere In The World

Fluent In 3 Months: How Anyone At Any Age Can Learn To Speak Any Language From Anywhere In The World

Benny Lewis, who speaks over ten languages—all self-taught—runs the largest language-learning blog in the world, Fluent In 3 Months. Lewis is a full-time "language hacker," someone who devotes all of his time to finding better, faster, and more efficient ways to learn languages. Fluent in 3 Months: How Anyone at Any Age Can Learn to Speak Any Language from Anywhere in the World is a new blueprint for fast language learning. Lewis argues that you don't need a great memory or "the language gene" to learn a language quickly, and debunks a number of long-held beliefs, such as adults not being as good of language learners as children.

Review

“The most humanistic, holistic, realistic book about language learning ever written. I actually got teary–eyed at how naturally and powerfully it helps you overcome a lifetime of fear and procrastination. A must-read for anyone wanting to learn another language.” (Derek Sivers, founder of CD Baby and author of Anything You Want)

“Plenty of books can teach you the dusty methods of studying grammar and vocabulary lists. Fluent in 3 Months is the one to read if you want to actually communicate...quickly. Buy this book and prepare to experience the world-no matter where you live or travel.” (Chris Guillebeau, New York Times Bestselling Author of The $100 Startup)

“Author Lewis, named a 2013 “Traveler of the Year” by National Geographic’s Traveler magazine, is a polyglot with average natural aptitude... Lewis sees language as communication, and his readers are encouraged to begin speaking right away, correcting mistakes and increasing vocabulary as they go.” (Library Journal)

“Out go the boring grammar drills, in comes role-playing and language games... Language learning has never been easier or more fun.” (Chicago Tribune)

“To be successful, international businesses... need to adapt to the needs of foreign clients as well as to communicate with foreign partners effectively... Lewis’ focus on the benefit to business of multilingual language ability is striking a resonant chord.” (Forbes)

From The Back Cover

An Unconventional Guide to Start Speaking a New Language Today

Benny Lewis is the creator of www.fluentin3months.com, the largest language learning blog in the world. His proven techniques break down language learning myths and replace them with practical "language hacks" that take advantage of the skills we already possess. Fluent in 3 Months provides everything you need to make learning a new language fast, intuitive, and fun.

About The Author

Benny Lewis would not describe himself as a linguist—in fact, he was distinctly mediocre at languages at school. But now, ten years on, he has learned to speak over a dozen languages, has travelled the world, and has countless friends in many different countries. How? His success is due to a change in mindset and approach—a process he has shared successfully with thousands who have discovered how to start speaking from day one. Benny's goal is to impart his insights so that everyone can see how knowing other languages can change your life.

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How To End An Email (With Closing Examples)

Email is one of a few primary forms of communication during the job search and in the workplace. While it’s important to thoughtfully compose each part of your message, a well-constructed email sign-off (the last line of your email and your signature) is essential to leaving the reader with a positive impression.

Writing clear, professional emails can help position you positively in your career with your colleagues, people in your network or potential employers. To help make sure you achieve this goal, here is some background on how to end an email, elements you should include and several helpful examples.

Why Email Closings Are Important

An email closing is the last thing your audience reads after finishing your message and can be the motivating factor in how quickly they respond—or whether they respond at all.

Imagine meeting a new business contact at an industry event. Once your conversation concluded, you wouldn’t turn and walk away without another word. That would be rude, leave a bad impression and likely prevent future discussions. Instead, you would probably say something like:

“It was so nice meeting you! Please take one of my cards. I hope to hear from you soon!”

Think of your email closing as the ending of a conversation. By using friendly, polite and professional language with a clear call-to-action, you have a better chance of earning a positive response.

Tips For Creating A Professional Email Ending

Here are a few things to keep in mind as you compose your email closings:

·         Use Your Full Name. Always include your first and last name in your closing—especially in the first few correspondences. This way, your recipient is clear on your identity and is less likely to confuse you with other contacts who have the same first name.

·         Be Professional. Use context clues to determine the appropriate tone to use in your closing. If you are emailing someone you’ve never met, keep a professional tone by avoiding casual sign-offs like “Chat soon!” If you have exchanged several emails and feel that a more laid-back closing would be more appropriate, feel free to mirror your audience’s tone. If you’re unsure, it’s always a good idea to err on the side of professional.

·         Decide Whether A Closing Is Appropriate. If you’ve exchanged several emails with someone, it can be tempting to skip the closing. In this case, it is good to be thoughtful about including a closing in your email. While your conversations might have become more casual, an email closing still exhibits attention to detail and professionalism. Additionally, the recipient may forward your email to others within the organization who may not have communicated with you previously. A thoughtful closing will leave a favorable impression on them and makes the communications clear and easy to follow.

What To Include In Your Email Endings

There are a few elements you should consider when writing your email closing. Here’s what you’ll need to include:

1. A Closing Line :-

The last line of your email should not only share gratitude with the recipient for reading your message but also include a call-to-action or statement that will either motivate the recipient to respond or shows you anticipate a response. For example, a closing line might look like this:

Thank you for taking the time to review my resume and professional references. I look forward to hearing from you soon!

Sincerely,
Beth McKnight

2. Your Full Name :-

Use first and last name in your email sign off to avoid confusion and help ensure they remember you. By using your full name in your email signature, resume, cover letter and any other documents you share, your chances of getting a response should be increased.

3. Your Professional Title :-

You don’t necessarily need to use your current job title (i.e., Account Manager at ABC Company), but it can be helpful to include a title that illustrates what you do. For example,

Joe Jefferson
Sales Manager

4. Contact Information :-

Even though the person receiving your message already has your email address, it’s important to include additional methods of communication, such as your direct phone number.

Phrases To Use And Avoid In Professional Email Closings

While some more casual closing phrases might be fine once you’re already working at a company and exchanging communications with colleagues, you’ll want to make sure the phrases you use during the hiring process are more professional.

Professional Email Closing Examples :- Here are a few of the most common ways to end a professional email:

• Best
• Sincerely
• Regards
• Kind Regards
• Thank You
• Warm Wishes
• With Gratitude
• Many Thanks
• Respectfully

Examples Of Email Closings To Avoid :- Here are some email closing phrases you should avoid in professional environments:

• Your Friend
• Cheers
• Peace
• Thanks A Bunch
• Chat Soon
• Yours Truly

5 Ways To End An Email (With Examples) :- Here are five examples of how to end an email, based on where you are during the hiring process.

When Applying For A Job:

Thank you for considering me for this position. I look forward to hearing from you!
Sincerely,
Mohammad Rahim
Experienced Sales Professional
123-555-4567

After Completing A Phone Screening:

I’ve attached my portfolio for your review. Please let me know if there’s anything else you need.
Warm regards,
Erica Garza
Web Designer & Illustrator
456-555-1234

When Responding To A Meeting Request:

I look forward to meeting with you next Monday.
Thank you,
Jeff Richards
Social Media Marketing Professional
www.portfoliowebsite.co
789-555-4567

After Completing An Interview:

I look forward to the next step in the process.
Best,
Anika Patel
Full Stack Software Engineer
www.websitenamehere.com
111-555-6789

When Accepting A Job Offer:

I look forward to discussing the details and next steps!
With gratitude,
Yung Lee
Experienced Finance Professional
678-555-6789

Displaying a polished appearance through your email ending will help solidify a positive impression and ensure recipients understand you take pride in how you present yourself in professional situations. By implementing these tips and using these examples to help craft your email ending, you can make sure your email message reflects your competence, attention to detail and professionalism.

Thanks to Indeed
https://www.indeed.com/career-advice/career-development/how-to-end-an-email  

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4 Sample Thank-You Emails For After An Interview

A job interview gives you the chance to position yourself as a strong candidate for the role. Writing a thank-you letter after the interview allows you to continue to make a good impression on the potential employer. When you review what to include in your note, you can write a strong letter that makes an impact on the hiring team. In this article, we discuss what to include in a post-interview thank-you letter and provide samples to help you get started.

Why Is It Important To Write A Thank-You Letter After An Interview?

It’s true that some employers expect a thank-you letter after an interview. It’s a gesture that reinforces your interest in the role, while also showcasing good manners. When you write a thank-you note after an interview, you gain yet another opportunity to influence your potential employer's decision. If you write a thank-you note, you can reiterate your interest in and qualifications for the position.

A handwritten thank-you letter offers a personal touch and has the potential to set you apart from other candidates as many people don’t mail letters anymore. However, it can take days for a mailed letter to arrive. The hiring process can move quickly so it’s recommended to always send a thank-you email, even if you decide to also send a handwritten letter. When you email, you can connect with the hiring team much more quickly and influence their decision before they complete the hiring process. Send your thank-you email no more than 24 hours after the interview.

What To Include In A Thank-You Letter After An Interview

To make your thank-you note as effective as possible, make sure to use a few standard elements. Most thank-you notes have the following features.

• Subject Line
• Personalized Greeting
• Note Of Appreciation
• Recap Of Your Qualifications
• Prompt To Take The Next Step

·         Contact Information

Subject Line

If you email your thank-you note, you need a subject line that easily conveys your message. A short and straightforward subject line like “Thank you for your time” can work for most post-interview thank-you notes. If you plan to write a more informal message, try something like “Great to meet you today.”

Personalized Greeting

Rather than starting to type your message right away, always begin thank-you emails with a salutation. “Hello [Interviewer name]” or “Dear [Interviewer name]” is ideal for most thank-you notes. Remember to use the name that your interviewer provided when you met, which may be a first name or a title.

Note Of Appreciation

When you begin writing the body of the message, start with an expression of your gratitude. Thank the interviewer for taking the time to meet with you. Include the job title here for clarity, as many hiring managers may be considering candidates for multiple positions at once. For example, you can state, “Thank you for taking the time to discuss the marketing manager position with me today.”

Recap Of Your Qualifications

Next, provide a short recap of your experience and background. The interviewer should already be aware of these qualifications after reading your resume and meeting with you, so this section should be brief. Connect your qualifications to the position and its unique requirements to express why you are such a strong candidate for the job. For example, you can write, “My social media and search engine marketing expertise would make me an excellent candidate for this marketing role.”

Prompt To Take The Next Step

To close the thank-you note, encourage the hiring manager to take the next step in the hiring process. Reference what you learned during the interview to complete this section since you may need to provide references or complete a second interview to get the job. For example, you can write, “Please don't hesitate to contact me to arrange a follow-up interview.”

Contact Information

Finally, provide your contact information. The interviewer should already have these details on file, but listing them in your email can make it easier for the hiring team to contact you for additional steps. Include both your email address and phone number below your closing to streamline the hiring process.

Thank-You Letter After Interview Examples

Reading examples can help you see how to write an effective thank-you letter. Use one of the four samples below as a guide when writing your own thank-you letter:

• Short thank-you note
• Detailed thank-you note
• Informal thank-you note

·         Formal thank-you letter

Short Thank-You Note

This brief thank-you note includes all of the essentials in a straightforward manner:

Subject Line: Thanks for meeting with me

Hello Pat,

Thanks again for taking the time to meet with me yesterday afternoon. I enjoyed our conversation about the Marketing Manager position and appreciated learning more about working with the marketing team.

It sounds like a rewarding role, especially given the opportunities for collaboration and advancement. I think my master's in marketing and marketing experience would make me an excellent candidate for the role.

I look forward to discussing this opportunity with you more. Please don't hesitate to contact me if you need additional information about my references.

Thank you,

Hannah Lee
hannah.lee@email.com
222-555-7777

Detailed Thank-You Note

If you want to add more information to what you discussed during the interview, consider sending a more detailed thank-you letter. A detailed thank-you letter can show that you were being attentive during the interview by referencing details of what was discussed.

Subject Line: Thank you for meeting with me

Hello Pat,

Thank you for taking the time to interview me this morning. I enjoyed our conversation about the Marketing Manager position and appreciated learning more about how the role works. The way the marketing and advertising teams work together sounds ideal for reaching goals and optimizing performance.

The Marketing Manager position sounds like a rewarding role, especially given the opportunities for leadership and advancement. I think my master's in marketing from Edison University and more than seven years of experience leading marketing teams would make me an excellent candidate for this position.

I look forward to discussing this opportunity with you more. Please don't hesitate to contact me to arrange a follow-up interview.

Thank you,

Hannah Lee
hannah.lee@email.com
222-555-7777

Informal Thank-You Note

If you apply for a job in an industry that prioritizes casual communication, or you are interviewing for an internal position and you know your interviewer, an informal thank-you note may be appropriate.

Subject Line: Great to meet you

Hi Pat,

Thanks so much for taking the time to talk with me earlier today. Our conversation about the Marketing Manager position was inspiring, and it was fantastic to learn more about the role.

The job sounds exciting, and I think I would be an ideal candidate, thanks to my master's degree and years of experience in the field.

Please contact me if you want to discuss further. Thanks again for the opportunity.

Thanks,

Hannah Lee
hannah.lee@email.com
222-555-7777

Formal Thank-You Letter

When you apply for a role in an industry that relies on more official interactions, plan to send a formal thank-you letter.

Subject Line: Thank you for the interview

Dear Dr. Chen,

Thank you for taking the time to speak with me about the Marketing Manager position this morning. It was inspiring to have such an insightful conversation about marketing metrics, and it was a pleasure to learn more about your insight into the industry.

The details you shared about the position and future goals for the marketing team convinced me that the role would be an ideal match for my qualifications. I believe that my Master of Science in Marketing from Edison University and seven years of experience as a marketing specialist would allow me to make a valuable contribution to the department.

I appreciate your consideration for this position. Please don't hesitate to contact me to discuss this role further.

Thank you,

Hannah Lee
hannah.lee@email.com
222-555-7777

Thanks to Indeed
https://www.indeed.com/career-advice/interviewing/sample-thank-you-letter-after-interview

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Guide To Thank You Notes

Thank you notes are a polite way to extend gratitude to someone for a variety of reasons. Professional thank you notes are appropriate for occasions like completing a job interview, meeting with a new business contact, celebrating long working relationships or receiving a gift. While it’s not required to send thank you notes in professional situations, taking this extra step can help leave people with a positive impression.

Here are some tips and an example to help you craft a thank you note that will help build better relationships and boost your career.

Why are thank you notes important?

There are three primary reasons you should send thank you messages to other professionals:

·         It’s Common Courtesy. Sending a thank you note is proper etiquette. While people may not always expect it, receiving a thoughtful message makes new contacts feel valued and can strengthen your working relationships.

·         It Shows Professionalism. Taking a few moments to express your gratitude to new colleagues, clients or business contacts communicates respect. It also shows your ability to be polite, attentive and that you know how to conduct yourself in professional relationships.

·         It Will Help People Remember You. A well-written, timely thank you gives you the chance to make a lasting impression. Sending a thoughtful message—especially one that recalls specific details or points of conversation—ensures you won’t be forgotten.

·         It Is Healthy To Have A Gratitude-Oriented Mindset. Practicing gratitude can help you be happier overall, often leading to increased performance at work and overall success toward your goals.

When Should I Send A Thank You Note?

It’s best to send thank you messages as soon as possible. If you’re writing to thank someone for their time during a meeting, for example, its best to send the note immediately after you’ve finished the meeting. If possible, try to send the thank you email on the same day. Otherwise, aim to send it the day following your meeting.

By sending your note immediately, you’re showing the recipient that you’re enthusiastic about the topics you discussed and you’re ready to move on to the next step. Additionally, by sending your message right away, you can make sure you’re on the recipient’s mind as they make their decision—which is especially important if you’re sending a thank you note after a job interview.

How Should I Send A Thank You Note?

Some people prefer to send handwritten thank you cards. While a written note is much more personal, it can take several days for a card to arrive by mail. Unless you plan to deliver the note directly to the receptionist or front desk within 24 hours of your meeting, you may want to email your thank you note instead.

Who Should Receive Thank You Notes?

The recipients of your thank you messages will vary depending on the situation. A good rule is to always send your thank you note directly to the person with whom you’ve developed a relationship. For example, if an agency your organization contracts recently sent a gift to your team and the card was signed by the account manager, you would send a thank you note to the account manager.

However, in a situation where you’ve interacted with multiple people, it’s best to send a personalized thank you message to each individual. For example, if you recently completed a meeting with a new client and you met with the CEO, CMO and marketing director, you’d want to send a separate note to each of these professionals.

How To Write A Thank You Note

It’s crucial you make the most of your thank you message by communicating the right information. Your email should show your gratitude and touch on relevant information critical to the relationship. For example, if you’re sending a thank you letter after a job interview, you’d want to highlight key skills and abilities that make you the best fit for the opportunity.

Thank You Letter Format

1. Start with a greeting.
2. Share your gratitude with specific examples.
3. Include any details from your conversations.
4. Close with any additional thoughts or information.
5. End with a polite closing.

*Proofread your message: Take a few minutes to review your thank you notes for any spelling, grammar or syntax mistakes. A message that’s free of errors shows you’re professional and detail-oriented.

Here are five steps to help you compose a memorable, friendly and professional thank you note.

1.    Start By Sharing Your Gratitude. Begin your message with an opener like “Dear Candace,” or “Hello Candace.” Following the greeting, explain why you are writing with an expression of your gratitude. For example:

“Dear Candace,
Thank you so much for taking the time to visit our office yesterday afternoon.”

2.    Include Specific Details From The Conversation. Sharing details from your interactions with someone demonstrates active listening skills and conveys interest. It can also help a new contact remember you. This can be helpful if they talked with several people within a short period of time, such as if you’re sending a thank you note to someone you met during a conference or trade show. To make this easier, take a few moments to jot down some notes as soon as the conversation is over. This way, you won’t forget any meaningful aspects of the discussion. For example:

“Learning about how your team is working to resolve our scheduling issues was immensely helpful as we plan on working with more clients in the new year.”

3.    Share Why You’re Excited About The Opportunity. Although you likely shared why you want to establish a relationship during your initial conversation, it’s helpful to reiterate your enthusiasm in your thank you note. This shows the recipient you’re serious about developing a working relationship and want to continue your communication. For example:

“We are thrilled at the prospect of working more with you all on projects in the future, and hope to learn more about process efficiency from you as we grow.”

4.    Proofread Your Message. Take a few minutes to review your thank you notes for any spelling, grammar or syntax mistakes. A message that’s free of errors shows you’re professional and detail-oriented.

5.    End With A Polite Closing. Finally, end your thank you note with well wishes and a professional signature. If there are any key takeaways or next steps, include them in your closing statement. Remember, keeping it brief but impactful is the best way to ensure it is read completely. For example:

“We wish you safe travels as you head home and will follow up about our action items early next week.

Thanks again,

Ross Weiss”

Thank You Note Examples

Here is a thank you note example you can use as a template when crafting your own post-interview thank you messages.

Email:

Subject Line: Thank You

Dear Jasmine,

I wanted to say thank you for taking the time to meet with me this morning regarding your needs for a videography resource. It was wonderful meeting you and your team and learning more about your creative vision. And I always enjoy having a chance to talk with another SCAD graduate.

ABC Company seems like an excellent organization. I love that you’re all so committed to cross-departmental collaboration, and it was great to hear so many people outside the marketing team participate in the creative process. In my experience, that level of cooperation results in the best outcomes.

I was also excited to learn you’re especially interested in creating more documentary style content. This has always been one of my team’s favorite types of projects and, as you’ve probably seen on our website, it’s an area where we have a great deal of experience.

Thank you again for taking time out of your busy day. I look forward to hearing from you again soon.

Sincerely,
Naomi Locklear

Handwritten Note:

Dear ABC Company Team,

Can you believe it’s officially been five years since ABC Company and XYZ Creative started working together? I wanted to take a moment to thank you for a wonderful five years and celebrate everything we’ve accomplished. Please enjoy this gift basket as a token of our appreciation.

It has been a pleasure getting to know you all. Here’s to many more years of successful partnership!

Best,
Susan Alexander
Account Executive

While thank you notes are optional, sending this type of message shows the recipient you’re interested in establishing a professional relationship. It also demonstrates professionalism, ensures they recognize your enthusiasm and opens up the lines of communication for further discussion.

Thanks to Indeed
https://www.indeed.com/career-advice/career-development/guide-to-thank-you-notes

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