Rebuilding Trust, Commitment, And Morale

Years ago, business owners were asked, "If you had to choose between a fire that wiped out your facilities versus having all of your people quit and walk out at the same time, which option would you take?" Almost everyone said they'd rather lose their buildings and equipment because to rebuild their human organization would require a lot more effort and be more difficult to accomplish.

In the latest issue of The Ken Blanchard Companies' Ignite newsletter, co-founder Ken Blanchard shares how the recession of the past two years put many organizations into a position of having to decide between people and profits in order to stay in business. Some of those decisions were painful, and in some cases, the way decisions were made had an adverse impact on the human side of the organization. The facilities and the equipment are intact, but the people are not present in the same way as before.

As a result says Blanchard, "People are looking for clues to see if their organization is only interested in the bottom line, or if they are equally concerned with the people side of the business."

For leaders looking to rebuild trust, commitment, and morale in their organizations, Blanchard recommends senior leaders focus on creating a compelling vision, while immediate managers work to implement plans by connecting individual work to overall goals.

As Blanchard explains, "Senior leaders need to create a compelling vision that defines or redefines the organization's business. The key here is to have a clear focus on the customer and make that everyone's goal. During the past recession, people saw what looked like self-serving behavior on the part of a lot of leaders. In many organizations, it seemed as if top leaders saw the organization only as a way to achieve personal ends. In contrast, when senior leaders identify a compelling vision of the future and align the organization's goals and values toward this vision, everyone can move in the right direction and focus their energy on the customer.

"Frontline managers need to make sure that each and every employee's work is connected to an overall department or organizational goal and that the employee can see how their work has an impact. To build trust and respect with direct reports, frontline managers should schedule regular one-on-one meetings with their people. Managers should use these sessions to clarify expectations, solicit input, answer questions, and provide feedback. Nothing shows that you care and respect a person—and their work—more than spending time with them, checking on their progress, and providing help when necessary."

Thanks to David Witt / Blanchard LeaderChat