 | Hundred Percenters: Challenge Your Employees to Give It Their All, and They'll Give You Even More |
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Product Description
Push employees to their full potential with "tough love" leadership!
"Provides the tools managers need to take 'average' employees and create a culture of accountable, fully engaged people. Managers will learn to recognize their leadership style and understand how they, too, can become Hundred Percenters."
Laura Christiansen, Vice President Human Resources, VTech Communications, Inc.
"Heavily-researched and loaded with tools and examples, this book shows you how to challenge your employees to achieve the kind of extraordinary results and innovations that every CEO dreams about. Every leader needs to read this book!"
Ned Fitch, CEO, Kalahari Tea
"Murphy finds that most workplaces are brimming with untapped talent. Only it's suppressed by goal-setting that discourages big ideas and leaders who focus on happiness rather than greatness."
Training Magazine
We've all heard the saying that a happy employee is a motivated employee. But what if that's not true?
Leadership IQ CEO Mark Murphy says the "happy employee" philosophy doesn't work. A study of more than 500,000 leaders and employees shows that despite the billions of dollars organizations spend to satisfy and engage workers, 72% of employees admit they're still not giving their best effort at work. Rather, it's leaders who focus on making their people great—not happy—who inspire Hundred Percenter performance.
If you talk to the employees behind today's great innovations, you're unlikely to hear, "I was inspired by a boss who coddles me." Instead you'd probably hear, "My boss challenges me and pushes me past my limits." Most workplaces are brimming with untapped talent— only it's suppressed by leaders who fail to connect with and challenge employees to unleash their true potential.
Here are just a few of the big ideas in Hundred Percenters:
- The harder the goals you set, the better your employees will perform
- You should never use a Compliment Sandwich to deliver feedback
- Talented Terrors—people with great skills and a bad attitude—can destroy your company culture
- Before you can start motivating Hundred Percenters, you have to stop demotivating them
- You should never ask your employees if they're "satisfied"
This groundbreaking book debunks management fads that don't apply to today's workplace and provides the facts, theories, and direction you need to become a 100% Leader. Apply Murphy's leadership lessons and you'll see innovation, productivity, and profits soar, while employee turnover rates plummet. Hundred Percenters will bring out the best in your workforce.
- Amazon Sales Rank: #24052 in Books
- Published on: 2009-10-19
- Original language: English
- Number of items: 1
- Binding: Hardcover
- 240 pages
Features
- ISBN13: 9780071638944
- Condition: New
- Notes: BRAND NEW FROM PUBLISHER! BUY WITH CONFIDENCE,
- Over one million books sold! 98% Positive feedback. Compare our books,
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From the Back Cover
Push employees to their full potential with "tough love" leadership!
"Provides the tools managers need to take 'average' employees and create a culture of accountable, fully engaged people. Managers will learn to recognize their leadership style and understand how they, too, can become Hundred Percenters."
—Laura Christiansen, Vice President Human Resources, VTech Communications, Inc.
Right now, 77% of leaders believe their employees are not giving 100%. And they're not far off in their assessment, because 72% of employees admit they're not giving 100%. Plenty of people are doing fine work, getting by, and delivering products and services to customers. But disappointingly small minorities are coming in every day saying, "Let's push the envelope, let's be great, let's do what nobody thought could be done."
The truth is finally out: employees cannot be bribed or coddled into giving 100%. People become Hundred Percenters not because they had it easy, but because a leader cared enough to push them to new heights.
Hundred Percenters teaches new leadership practices to inspire employees to passionately give 100% every day. You will learn how to:
- Set clear expectations
- Deal swiftly with toxic employes
- Eliminate demotivators
- Focus employes on value-added work
About the Author
Mark Murphy is the founder and CEO of Leadership IQ, a top-rated provider of leadership training. He has trained personnel at Microsoft, IBM, MasterCard, Merck, and other companies. Murphy has been featured in such publications as Fortune, Forbes, BusinessWeek, and The Washington Post.
Most helpful customer reviews
18 of 20 people found the following review helpful.
By T. Puckett
This is my first book review, but I believe that "Hundred Percenters" provides managers and leadership with such powerful--and timely--information that it was worth taking my time to submit a review.
CIO Insight Magazine named this book a "Must Read for Fall." And they were right on. I've never see a leadership book filled with so many brilliant discoveries about leadership.
You'll learn about the Stages of Accountability, and how to manage people in Denial, Blame, Excuses or Anxiety. There's an entire chapter on the science of goal setting, and creating the kind of goals that have inspired the world's greatest performers to achieve such extraordinary results. SMART Goals can seem pretty DUMB after you read the research in the book. And I've seen it work: If you follow Murphy's goal-setting approach, your employees will blow you away with their achievements.
You'll learn what motivates and demotivates every personality type in your company. The "Shoves & Tugs" conversation they describe to motivate people is pure genius. Learning about Talented Terrors was a real eye-opener (those people with brilliant skills but a terrible attitude). I can now see their destructive impact and I'm a lot more comfortable having a specific script to manage them. I was blown away by the science of conducting Employee Engagement Surveys, and why, for example, you should never use a 5 point scale for your surveys. Or why you should never ask employees if they're satisfied.
Literally every chapter is filled with research and specific techniques that will blow you away. This is a revolutionary book that will forever change how you think about leadership.
11 of 12 people found the following review helpful.
By Lynn Adler
If I had a dollar for every unachieved SMART goal I've seen quietly swept under the rug, well, let's just say I could buy far more than a leadership book. But boy am I glad I bought and read this book.
I finally understand why SMART goals leave me cold--- they're uninspiring. Ok, so specific and measurable I can buy- that's common sense. However, also true to their name, SMART goals are achievable and realistic, two factors that fail to light the needed fire under my ass (or anyone else's that I know of) to go above and beyond.
For overachievers like me, SMART goals are simply boring, but even worse, for low performers SMART goals are a dream. They are the perfect excuse to give no more than the status quo demands while looking like you're giving it your all.
By the time I finished Chapter One of Hundred Percenters, I not only had justification of my long held suspicion that SMART goals are not all that smart, I also knew what to use in their place--- HARD goals: Heartfelt, Animated, Required and best of all, Difficult. HARD goals inspire and push everyone involved to give way more than the status quo. So your top performers, who want to achieve the impossible, are the ones who are now living the dream, while your low performers are left to make a choice--- become a Hundred Percenter or be revealed for the slackers they really are.
Do HARD goals work? Well, as I look back on my life, every great achievement I've ever had sure seems to follow this approach. And I've never seen any truly exceptional achievement (business, science, arts, sports, whatever) that didn't follow this. I only wish I had made every goal in my life HARD.
I assigned my first HARD goal today for my team. And let me tell you, there was electricity in that room--- excitement about achieving something greater than we've ever before done--- about being asked to push past the status quo. I never got that from a SMART goal.
Hundred Percenters is a breath of fresh air in the leadership genre. Murphy is funny and engaging while clearly making a case for why his techniques are needed and showing readers exactly how to execute them. There are scripts (lots of them) that use real-life language to bring the techniques to life, and there's no annoying chest beating---just facts, techniques and follow through.
Murphy's company, Leadership IQ, has done some impressive studies and the numbers sprinkled throughout the book are pretty shocking--- like the fact that 72 % of employees (from a study of over 500,000) admit they are not working as hard as they could.
Oh, and if you think knocking SMART goals off its throne was long overdue, don't miss the appendix where Murphy takes on the weaknesses of 5-point scales, especially as they apply to employee surveys.
We're giving Leadership IQ a call to get pricing on their survey tool, the Hundred Percenter Index. It'd be nice if we actually started getting real value and improvement from our employee surveys (instead of the perfunctory nonsense we currently go through every year).
Bottom line, buy the book. You won't regret it.
7 of 7 people found the following review helpful.
By Larry Underwood
Most employees don't feel too thrilled with work; in fact, some hate their jobs so much, they're actually going out of their way to disrupt the productivity of their fellow employees. At least one out of ten employees fall into that category; chances are, they were driven to this state of total negativity by a boss who's clueless with the nuances of employee engagement. Either they're too harsh on their people, or they're too placating.
According to Mark Murphy, the ideal boss knows how to get 100% effort out of their employees by understanding what motivates them; they don't want the easy way out. They want to be challenged, to perform at superior levels and they want to feel as though their efforts are going to be beneficial for their careers. In other words, they need to feel as though they're valuable members of the organization.
The management skills necessary to make all this good stuff happen are not overly complex; in fact, they're really simple. However, as we've seen in so many organizations that comprise the shaky landscape of corporate America, getting management to understand these principles is anything but "easy". Therein lies the challenge.
Throughout the pages of this fine book, are examples of mistakes managers typically make in dealing with employee relations. Murphy then offers realistic suggestions to produce a favorable outcome. It's great stuff.
Employee motivational expert Paul Herr (Primal Management: Unraveling the Secrets of Human Nature to Drive High Performance) estimates the failure to get employees fully engaged and motivated about their jobs is costing America at least one trillion dollars per year in lost productivity; getting that turned around isn't that difficult, as long as the struggling companies out there have a willingness to change their ways. Getting them to read and heed this book would certainly help.
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