 | How to Measure Training Results : A Practical Guide to Tracking the Six Key Indicators |
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(7 customer reviews)
Product Description
How to Measure Training Results presents practical tools for collecting and measuring six types of data critical to an overall evaluatin of training. This timely resource:
- Includes dozens of reproducible tools and processes for training evaluation
- Shows how to measure both financial and intangible/non-financial results
- Amazon Sales Rank: #66479 in Books
- Published on: 2002-02-27
- Original language: English
- Number of items: 1
- Binding: Hardcover
- 300 pages
About the Author
Jack Phillips, Ph.D., is the founder of Performance Resources Organization, now the world's leading consulting firm specializing in accountability issues. The author or editor of more than 200 books and 100 articles, including The Handbook of Training Evaluation and Measurement, he has served as a bank president, Fortune 500 training and development manager, and professor of management at a major state university. His clients in 20 countries include such internationally respected companies as AT&T, Federal Express, Lockheed Martin, Motorola, and Xerox.
Ron Drew Stone is an author, international consultant and presenter, and one of the world's most recognized and accomplished authorities on improving and measuring training and performance improvement interventions. His company, the Center for performance and ROI, Inc., provides consulting services in performance analysis and improvement, linking training to business measures, designing training for results and ROI, and measuring results. Ron certifies practitioners in measurement and ROI and conducts public and in-house performance analysis and measurement workshops. Ron has over 30 years of diverse experience in economic development, engineering, training, and human resources. He has authored several books and has contributed to numerous published case studies and resource books. He is a certified change consultant. He has a BBA from Georgia State University.
Most helpful customer reviews
21 of 21 people found the following review helpful.
By Harald Nygaard
Jack J. Phillips' has been writing several books on assessing the impact of training and his latest book, co-authored with Ron D. Stone, is among the best ones, it is indeed a very good introductory book on evaluating training.
The more experienced training practitioner, who may have been using Kirkpatricks 4 levels, will also get a lot out of the book. It adds tools to Kirkpatricks levels but it also completes the Kirkpatrick model by adding a fifth lev, a ROI analysis. However, not everything may be measured in $ so the authors also include some ideas on how to present intangible assets in the reports.
A lot of the concepts have been presented in previous books, but here they are taken a step further when the authors give examples from their long experience within the field. Downloadable forms, worksheets, and checklists (at the publishers website!!), that may be adapted to various needs is a definite valuable add-on for practitioners who do not have an urge "to do it all on their own".
The book starts off with taking a look at the need for measurement and evaluation and presents the ROI-process as a framework for 6 types of measures, (Kirkspatricks' 4, the ROI and intangible assets). Then all levels, possible measurements etc are presented throughout the book, finishing off with key implementation steps. It is all wrapped in the ROI-process, a step-by-step "receipe" for planning, building and implementing the evaluation process.
So when the top management want to know if a training program is worth the money . . .
Reading the book may get you on the track. It may help you talk the language of Money a way that senior management understands.
This is in addition to building better programs.
And it sure was practical with a digital version on my laptop, that way I bing it with me whereever I go; really conveniant when being a consultant - -
24 of 29 people found the following review helpful.
By M. Soller
I ordered this book with the Adobe Digital Download. After running the install file 3 times, it still wouldn't work. It kept saying "None of the requested vouchers could be obtained."
I called Adobe twice and they said they don't support the e-Book reader! I checked their user forums at (...)and there are three other people with the same problem. I can't believe Amazon(.com) and Adobe sell a product neither one supports!
6 of 6 people found the following review helpful.
By Avid Reader
I have read many articles and books on this topic. While most books cover the evauluation levels defined by Kirkpatrick, this book goes one step further by providing lots of practical examples on how to actually evaluate training at each level. Every page contains at least one useful tip!
http://astore.amazon.com/amazon-book-books-20/detail/0071387927
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