 | Solving Employee Performance Problems: How To Spot Problems Early, Take Appropriate Action, And Bring Out The Best In Everyone By Anne Bruce, Brenda Hampel, Erika Lamont
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Product Description
Put every employee on the path to excellence!
Solving Employee Performance Problems provides the tools you need to handle the most difficult employees—from the chronically late or distractingly dramatic to the disruptive, dishonest, or downright insubordinate.
Taking a heavy-handed approach to such behaviors might make you feel good for a little while—but using the measured, proactive techniques outlined in this book will be better for you, your staff, and your business. With Solving Employee Performance Problems, you'll learn how to take ownership of your employees' behaviors, master conversations about poor performance, conduct productive follow-ups, and ultimately generate:
- Greater engagement and ownership of work
- Higher levels of collaboration and productivity
- Increased loyalty and retention rates
- Gainful ROI from everyone who works for you
There's a direct link between growth of individual employees and organizational growth. Use Solving Employee Performance Problems to be someone who manages proactively. It's the only way to make a positive difference in the life of your employee—and make a positive impact on the future of your company.
- Amazon Sales Rank: #383014 in Books
- Published on: 2011-05-26
- Original language: English
- Number of items: 1
- Dimensions: .68" h x 7.44" w x 9.27" l, 1.08 pounds
- Binding: Paperback
- 272 pages
About the Author
Anne Bruce is the author of 16 business books and a consultant and speaker whose clients have included the White House, Ben & Jerry's, Southwest Airlines, Sprint, IBM, GEICO, and Coca-Cola. She lives in Southern California.
Brenda Hampel and Erika Lamont, founding partners with Connect the Dots Consulting in Columbus, Ohio, create onboarding, leadership coaching, and team dynamics solutions for clients such as TJX Companies, Volkswagen Group of America, The Ohio State University Medical Center, Audi of America, Tween Brands, Nissan USA, and Greif Inc.
Most helpful customer reviews
3 of 3 people found the following review helpful.
By A. Mostovoj
I just received my copy of Solving Employee Performance Problems and before the end of business today, I used one of its sample conversations and the four-step performance management tool. There are so many HR books out there, but this one delivers on its promise. I also got tipped off to the free HR website HumanResourcesSources.org and really enjoyed the information provided by Connect the Dots Consulting, PeopleNRG, Marlene Chism, and Sam Glenn!
I've gotten more out of this book in one day than I have out of all my HR books in one year!
Great job Anne, Brenda and Erika!
Looking forward to checking out your websites and seeing what's coming next.
Autumn Mostovoj
West Coast Operations Manager
3 of 3 people found the following review helpful.
By Shirley Fine Lee
I would recommend the book "Solving Employee Performance Problems" by Bruce, Hampel, and Lamont to any HR person or manager who wants to improve the way performance feedback and appraisals are done in their company. The authors share their experience from various corporate HR and consulting roles. They do this by providing lots of tips and worksheet examples in almost every chapter. A few references the reader gets from this book which they can refer back to often include: the 3-step onboarding process, a simple 4-step model for performance management, 8-steps to preventing performance problems, team assessment worksheet, motivating others worksheet, 8 tools for problem-solving, 7-steps to performance improvement, 7 ideas for performance building, and a performance improvement worksheet for measuring Individual employee improvement. Plus there are a few case studies and a variety of easy-to-follow examples that include: 19 common behavior problem examples, 30 conversation starters for addressing performance, and 14 examples for coaching and development plans. The book is well worth the price. As a supervisor, I would buy it for chapters 4 and 6 alone. These authors give you a full 10 chapters comprising almost 250 pages of very helpful information!
2 of 2 people found the following review helpful.
By Lawrence Polsky
This book is a complete handbook for handling any Performance management situation. The authors have done a great job of laying out everything you need to know about how to handle tough employee situations. With practical tools and templates, this is a must have for the managers book shelf!
http://astore.amazon.com/amazon-book-books-20/detail/0071769072
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