During violence prevention training, employees should learn how to:
- Recognize warning signs of violence
- Report such behaviors
- Defuse violent situations
- Follow up before a potential problem escalates
- Communicate effectively with HR
- Use conflict resolution techniques
- XCounsel employees and administer appropriate discipline in violence-related cases
Problem Behaviors:- Potentially problematic behaviors include anger, outbursts, physical assaults or intimidation, bullying, substance abuse, and mental health issues. Maxey says that employees should also report co-workers' comments about getting even with supervisors or the company as well as comments about weapons, homicide, or suicide.
Similarly, if a co-worker is fixated on recent incidents of workplace violence reported in the news or makes disturbing comments about such incidents, this should be reported. It's better to encourage employees to report and be wrong about it than not to report and face a full-blown violent incident like a shooting that kills several people.
Training Requirements:- Maxey says that employees should receive violence prevention training when hired and complete a refresher course at least every 2 years.