 | Perfect Phrases For Dealing With Difficult Situations At Work: Hundreds Of Ready-To-Use Phrases For Coming Out On Top Even In The Toughest Office Conditions (Perfect Phrases Series) By Susan Benjamin 25 new or used available from $7.00 Average customer review: (3 customer reviews) |
Product Description
This book provides the right phrase for every situation...every time. No matter how much you love your job, you will inevitably run into difficult situations on the job that test your ability to keep your cool. Written by the author of "Perfect Phrases for Dealing with Difficult People", this handy reference of ready-to-use phrases will help you avoid disasters, steer clear of sticky circumstances with coworkers, and leave you in control. If you're asked to give an impromptu presentation or you accidentally send a personal e-mail to your boss, you'll have the best words for every situation, including: handling criticism and being heard criticizing; picking up the ball when someone else has dropped it; getting credit for your project when an associate takes the praise; and deflecting a flirtatious client or coworker. Filled with phrases for every mistake, mix-up, and mishap, this guide will be become your best friend in the workplace. There are no difficult situations...when you have "Perfect Phrases."
- Amazon Sales Rank: #93653 in Books
- Published on: 2008-07-03
- Original language: English
- Number of items: 1
- Dimensions: .55" h x 5.10" w x 7.98" l, .49 pounds
- Binding: Paperback
- 224 pages
From the Back Cover
The Right Phrase for Every Situation . . . Every Time
WNo matter how much you love your job, you will inevitably run into difficult situations on the job that test your ability to keep your cool. Written by the author of Perfect Phrases for Dealing with Difficult People, this handy reference of ready-to-use phrases will help you avoid disasters, steer clear of sticky circumstances with coworkers, and leave you in control. If you're asked to give an impromptu presentation or you accidentally send a personal e-mail to your boss, you'll have the best words for every situation, including:
- Handling criticism and being heard criticizing
- Picking up the ball when someone else has dropped it
- Getting credit for your project when an associate takes the praise
- Deflecting a flirtatious client or coworker
Filled with phrases for every mistake, mix-up, and mishap, this guide will be become your best friend in the workplace. There are no difficult situations . . . when you have "Perfect Phrases."
About the Author
Susan Benjamin has brought communications issues to the nation for almost 20 years. Publications from the Wall Street Journal to the Chicago Tribune have featured Susan's novel approaches while her opinion pieces on language-related issues have appeared in USA Today, the Philadelphia Inquirer, the New York Daily News, Government Executive and countless others. Her books include Words at Work, Quick and Painless Business Writing, and Instant Marketing for Almost Free.
As a consultant, she has trained countless employees on the most advantageous way of addressing difficult people and circumstances in the workplace; and has written numerous how-to sheets and style guides, as support.
Most helpful customer reviews
11 of 13 people found the following review helpful.
Great collection of talking points for business
By Tony Deblauwe
The workplace carries its share of difficult situations and interpersonal conflicts. Finding the right words and thinking through the bigger picture of implications is something every manager struggles with as personalities, politics, and business demands make getting work done a challenge. This book contains many great examples of scenarios where precision in language is vital. While you can't predict every situation, the chapters are arranged in such a way that key categories help you pick and choose material that will help make your important and difficult conversations more effective.
2 of 4 people found the following review helpful.
Perfect Phrases
By Kaley Klemp
Benjamin provides succinct, pithy phrases to use in a variety of workplace situations that can make difficult conversations much easier. Benjamin's book is a complementary tool to our Direct-Conversations model, offering a step-by-step guide for clear communication in tough situations.
- Kaley Klemp & Jim Warner, Authors, "The Drama-Free Office: A Guide to Healthy Collaboration with Your Team, Coworkers, and Boss"
6 of 27 people found the following review helpful.Great Reference Tool
By Debbie Koch
I have found this to be a great book. A must have in your office!
http://astore.amazon.com/amazon-book-books-20/detail/0071597328
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