 | Improving Business Processes (Pocket Mentor) |
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(3 customer reviews)
Product Description
In challenging times, companies must serve their customers faster and more efficiently. This makes improving your business processes more critical than ever. In this book, you'll learn key steps for carrying out a business process improvement initiative, including how to:
-Plan a business process improvement initiative
-Analyze and redesign a current process that needs improvement
-Obtain the resources needed to change a process
-Develop a systematic approach for creating and implementing change
- Amazon Sales Rank: #39875 in Books
- Published on: 2010-08-01
- Original language: English
- Number of items: 1
- Dimensions: .30" h x 4.90" w x 6.90" l, .25 pounds
- Binding: Paperback
- 112 pages
About the Author
The Pocket Mentor series offers immediate solutions to the challenges managers face on the job every day. Each book in the series is packed with handy tools, self-tests, and real life examples to help you identify strengths and weaknesses and hone critical skills. Whether you're at your desk, in a meeting, or on the road, these portable guides enable you to tackle the daily demands of your work with greater speed, savvy, and effectiveness.
Meet Your Mentor
Mark McDonald, PhD, is a leading researcher and practitioner of business process design and business architecture. He is currently Head of Research for Gartner Executive Programs.
Most helpful customer reviews
12 of 12 people found the following review helpful.
To the Point
By Analytical Reader
I just finished this book and I feel I got what I wanted. The book delivered what it promised: A roadmap to improve business processes. The book is short and to the point, which makes it easier to consult later when needed. Despite the provided few checklists, the book explains the high level roadmap for an improvement initiative without elaboration on the specific techniques or areas that relate to BPI. So if you are looking for a thorough book about BPM in general and its related topics such as Change Management or Requirements Discovery, you may want to choose another book with this one.
2 of 2 people found the following review helpful.
Entering the BPI world
By rikomersoe
This book is intended to be perfect one for entering the BPI world. It will define in a short and concise way project management process in delivering one BPI project. It will not go in so many details, it is more an overview with some basic examples. Also, you will find some useful documents that will help you in structuring the BPI project (plan, organize, gather team etc.).
If you are a beginner in BPI this is definitely a book for you but if you are searching for more details maybe you should look on the other place.
0 of 1 people found the following review helpful.Got through this in a day and learnt a lot of valuable tips
By M.U.L.F.O.N.A.L
My current role depends on creating efficient processes that can be flexible and scalable at the same time. Though I have been creating process flows for a while, I needed a refresher on some alternative approaches and this book was what allowed me to come up with new ideas.
http://astore.amazon.com/amazon-book-books-20/detail/142212973X
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