Measuring The Success Of Coaching By Patricia Pulliam Phillips, Jack J. Phillips, Lisa Ann Edwards
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How can you develop an effective means for measuring return on investment (ROI) in coaching? With its two dedicated sections,Measuring the Success of Coaching discusses both the principles behind measuring ROI in coaching (including specific protocols for objectively measuring ROI in coaching programs), as well as delivering a broad array of pragmatic, applicable case studies from a range of organizations.
Some of the specific topics covered in Measuring the Success of Coaching include:
a general introduction to the concepts behind return on investment, and how to calculate it
a discussion of the ROI Methodologyâ„¢ and the ROI process model
suggestions for effectively planning your ROI evaluation program, data collection, data analysis, and reporting procedures
insight on ROI program implementation and cost justification
input and examples of how to improve the coaching process itself
a discussion of how to facilitate engagement of key personnel in coaching and ROI in coaching programs
an extensive selection of highly detailed, thoroughly researched case studies of organizations that have developed and implemented programs for measuring ROI in coaching, from a wide variety of industries, and including international companies. Measuring the Success of Coaching offers a clear, complete, and detailed explanation and treatment of the principles behind return on investment in coaching. It provides a conceptual framework; workable suggestions for developing, implementing and maintaining programs for measuring ROI in coaching; and practical, germane case studies. Measuring the Success of Coaching is a comprehensive resource for trainers, coaches, managers, human resources (HR) personnel, and other professionals interested in or tasked with creating programs for measuring return on investment within organizations.
- Amazon Sales Rank: #213465 in Books
- Published on: 2012-03-01
- Binding: Paperback
- 264 pages
It is rare in this day and age of wanting to quantify and measure individual behavior and organization performance changes to find a methodology that does just that. I was so encouraged to read Jack and Patti Phillips and Lisa Edwards s book on Measuring the Success of Coaching. They have created a clear and compelling model that shows all executive coaching practitioners how to measure and demonstrate ROI in the coaching they do. You will be drawn into their practical examples and case studies. And this methodology can be applied to so many other behavioral initiatives. I strongly recommend this book to enhance your work with your clients. --David Hagerty, Vice President and Executive Coaching Practice Leader
Measuring the Success of Coaching is your personal guide to producing powerful, comprehensive results of your coaching initiatives. As the coaching profession continues to evolve, having a resource such as this is critical to developing and implementing coaching programs that truly support your organization s success. The ROI Methodology process model provides a user-friendly foundation from which you can confidently position your coaching efforts, while the case studies reveal practical lessons learned that are immediately applicable. If you want to influence the decisions your organization makes about coaching read and use this guide to drive results! --Alia Fitzgerald, Senior Manager, TaylorMade Learning Center,TaylorMade Golf Company
This is the playbook required for anyone responsible for coaching initiatives. It will arm you with the tools to prove the impact and benefits that coaching has on individuals, teams, and organizations. This book will help you build a business case to sustain and grow coaching initiatives within your organization. --Mikell Rigg Parsch, EVP Global Sales & CDO, The Coaches Training Institute
About the Author
Patricia Pulliam Phillips, PhD, is an internationally recognized author, consultant, and president and CEO of the ROI Institute, Inc. Phillips provides consulting services to organizations worldwide. She helps organizations build capacity in the ROI Methodology by facilitating the ROI certification process and teaching the ROI Methodology through workshops and graduate level courses.
Jack J. Phillips, PhD, is chairman of the ROI Institute and a world-renowned expert on measurement and evaluation. Phillips provides consulting services for Fortune 500 companies and workshops for major conference providers worldwide. Phillips is also the author or editor of more than 30 books and more than 100 articles. His work has been featured in the Wall Street Journal, Bloomberg Businessweek, Fortune, and on CNN.
Lisa Ann Edwards is the founder and CEO of Bloom Coaching Institute, an organization that helps coaches and coaching organizations worldwide become more effective with their cleints. Edwards's coaching work has deomonstrated as much as a 251 percent return on investment and has been shown to lift employee engagement nearly 20 percent. She has authored or contributed to seven books.
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