 | Key Performance Indicators: The 75 Measures Every Manager Needs To Know (Financial Times Series) By Bernard Marr
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Product Description
Short, practical overviews of the most useful Key Performance Indicators (KPIs) for business in an easy-to-use format.
Key performance indicators (KPIs) are the vital navigation instruments used by every organisation to help them understand whether they are on a successful voyage or whether they are veering off the prosperous path.
This book will make life easier for busy managers by identifying and describing the most powerful financial and non-financial KPIs. It defines them, explains how and when they should be used and provides a rich library of KPIs that have been proven to significantly improve performance.
It presents case examples to illustrate the selection and use of the KPIs and provides tools such as KPI selection templates and Key Performance Questions to help readers apply the most appropriate KPIs effectively in their business.
For ease of use, the KPIs are categorised according to the type of thing they measure. For each KPI, the book:
· Gives a detailed definition
· Gxplains why it is one of the top 100 KPIs
· Shows how to calculate the KPI
· Outlines the best forms of data collection to ensure readers get robust and reliable
- Amazon Sales Rank: #106481 in Books
- Published on: 2012-03-22
- Original language: English
- Number of items: 1
- Dimensions: .0 pounds
- Binding: Paperback
- 376 pages
From the Back Cover
Performance indicators are essential tools which will tell you if your business is on target or veering off course. Using the right indicators will help you deliver the right results.
Key Performance Indicators cuts straight to the 75 + KPIs that matter. It explains what key performance indicators are, gives you short overviews of each metric and describes how to use the measure effectively. There are worked examples throughout which will equip you with the skills to understand, assess and interpret the most important aspects of any business.
From net profit margin, to customer satisfaction through to brand equity, six sigma and employee engagement, the book gives you the manageable and essential key indicators.
A practical guide to the most powerful financial and non-financial performance indicators vital for every business.
About the Author
Bernard Marr is a leading global authority and best-selling author on organisational performance and business success. He regularly advises leading companies, organisations and governments across the globe, making him an acclaimed and award-winning keynote speaker, researcher, consultant and teacher. He is acknowledged by the CEO Journal as one of today's leading business brains. Bernard has written a number of seminal books and over 200 high profile reports and articles on managing organisational performance.
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