Wednesday, November 24, 2010

Are You Too Pessimistic About Your Personality?

New research finds friends think we're less neurotic and more conscientiousness than we imagine.

From time to time we all wonder what other people think of us. Often in a quiet moment, just before going to sleep, while reviewing the day, we try to work out how friends and family might interpret what we've said and done.

How neurotic does my partner think I am? Do my colleagues think of me as a reliable, hard worker? Do my friends think I'm stuck in a rut or open to new experiences?

Here on the inside we have a model of ourselves that makes sense, but out there, what conclusions are those who know us best drawing about our personalities?

Of course we all differ and you might imagine that the differences between actor and observer would cancel out. For example some people might appear more conscientious than they are, and others less so.

How Do Friends See You?

When psychologists compare people's ratings of their own personality with those of others, they find something curious. There are consistent and reliable differences between how people, on average, see themselves and how those closest evaluate them.

Estonian psychologist Juri Allik and colleagues gathered personality tests on participants across Europe; from Belgium, The Czech Republic, Estonia and Germany (Allik et al., 2010). People were asked to fill out one personality questionnaire themselves, and get someone who knew them well to do the same.

Here are the five different dimensions into which personality is most often broken down, along with brief descriptions:

  • Extraversion: assesses how outgoing you are, for example do you love or hate parties?
  • Neuroticism: centers around the dark thoughts you might have about yourself and others.
  • Openness to experience: measures how much you like trying out new ideas or activities.
  • Agreeableness: looks at how easy-going you are.
  • Conscientiousness: do you get things done or is your to-do list overflowing?

Despite the differences between the four cultures examined, the pattern of results was remarkably similar. When Allik and colleagues compared what people thought of themselves compared with their friend's judgement, some consistent differences emerged. Here's what they found, on average, across all the participants:

  • People were rated as less neurotic by those close to them than they saw themselves. This could suggest we appear less anxious, depressed or self-conscious than we feel.
  • People were rated as more conscientious by others, having greater competence and self-discipline than they gave themselves credit for.
  • People were rated as less open to experience, including to fantasy, new ideas and values, than they thought of themselves.
  • For agreeableness and extraversion people were generally in agreement with their friends.

To rule out the conclusion that there's something unusual about Belgians, Czechs, Estonians or Germans, Allik and colleagues looked at similar data taken from 29 cultures, including the United States, Japan, India and Burkina Faso (in West Africa).

Broadly the same pattern of results emerged, which suggested that people all around world share this same tendency to see themselves as more neurotic and self-conscious and less open to experience than they are rated by friends and family.

Battle Of The Biases

None of the differences that emerged were huge, but they were consistent. And it's the exceptions that are fascinating because they are tricky to square with people's natural tendency for self-enhancement, i.e. most people think they are above average. If that were true we'd expect to see people rating themselves higher on conscientiousness and lower on neuroticism than their friends.

One way to resolve this apparent contradiction is to notice who the comparisons are between. In the experiments where people consider themselves above average, the comparisons are between strangers.

But, in Allik et al.'s study, the comparisons are between friends and family. Because our friends and family naturally have a positive bias towards us, they may rate us higher than a stranger on socially desirable personality traits.

The finding from Allik et al.'s study that doesn't fit with this explanation is the lower rating others gave for openness to experience. Because being open to new experiences is socially desirable, if this theory is correct, we'd expect the same positive bias from our friends. It's certainly a hole in that particular explanation so we can't yet be sure exactly how to explain these findings.

The researchers conclude that, on average, our friends and loved ones have much the same view of our personalities as we do. Perhaps we are a little pessimistic on neuroticism and conscientiousness, maybe a little optimistic on our desire for new experiences. But in broad-brush personality terms, the real you is probably shining through.

Thanks to PsyBlog

What Great Bosses Know About The Note

Admit it, you have one. It may be tucked away or kept on display. I'm talking about The Note.

It's a message of appreciation -- from a boss, a co-worker or an employee. It might be typed or hand-written. Could be memo-formal, Hallmark-personal or Post-It®-casual.

The words in The Note were so meaningful to you that the message became a keepsake.

The holiday time of year provides a perfect moment to remind managers of the power of The Note, and to encourage you to craft a few of your own. Writing words of thanks comes quite naturally to some bosses. For others, it's a chore. They're busy. They're not wordsmiths. They don't want to seem sappy.

Moreover, some supervisors believe written recognition should be reserved for extraordinary performance. Why make an extra effort to acknowledge employees for simply doing what they're supposed to do?

Here's why: It reminds people that what they do matters -- even the small things we too easily take for granted. When bosses restrict their written praise to heroic acts only, they miss opportunities to reinforce the quality that shines in everyday actions. And those everyday actions are the building blocks of excellence.

I'll prove it.

Let Me Offer A Dozen Examples -- 12 Messages You Could Put In Writing To The Right Employees Today:
  1. Thanks for coming to me with problems -- always coupled with suggested solutions.
  2. Thanks for keeping current on industry issues and trends.
  3. Thanks for treating company equipment as if it were your own.
  4. Thanks for seeing beyond your own cubicle and looking out for colleagues.
  5. Thanks for your curiosity and interest in learning.
  6. Thanks for being relentlessly reliable.
  7. Thanks for keeping family photos in plain view, a reminder that work alone never defines us.
  8. Thanks for the gentle heat you send my way when my ideas are half-baked.
  9. Thanks for making our meetings productive, not ponderous.
  10. Thanks for the trust you inspire with your integrity.
  11. Thanks for your calm in the occasional crisis -- and for never causing one.
  12. Thanks for making it so easy to write this note of thanks.
I hope my list got you thinking about the people on your staff who deserve The Note. Most of all, I hope you'll write and deliver a few this holiday season.
Thanks to Poynter Institute / Jill Geisler