Employees' own assessments of their learning needs can lead to more effective training programs.
However, many training programs don't yield the desired results. One reason is that they are usually launched without sufficient knowledge of where the gaps in employee skills exist. We find that a good way to pinpoint these learning needs is to survey employees and let them evaluate the current skill levels of their peers and estimate the skill level their group must reach in order to be successful. An added advantage of this inclusive approach is that it heightens employees' awareness of their learning needs and helps break down any resistance to learning new skills.