As a manager, there are few things anyone can guarantee as part of your job description. But there's one thing I can pretty much promise: Whether you have one or 100 employees under your supervision, you'll eventually have to deal with someone having a personal crisis in the office.
At first glance, helping your employees through a difficult personal issue may seem simple. Be sympathetic and supportive, and make sure they know you're there for them, right? Actually, there's much more to it than that. And, as my experiences have shown me, if not handled properly, what started out as a personal crisis could morph into one of a professional nature.
Here are a few tips to help you guide your employee through a difficult personal issue while maintaining a professional relationship and helping everyone get the job done.
Tip #1: Remember You're the Boss, Not the Friend
I know this sounds harsh—and believe me, it's probably the hardest part of dealing with an employee in crisis. But, if you blur the line between manager and friend, you could find yourself in a much more difficult situation down the road.