Monday, May 16, 2011

Is It Behavior Or Is It Performance?

HR Morning recently ran an article titled "Do your managers know how to get the best from their people?" Here's the lead paragraph.

"Leaner staffs have made individual employee performance priority No. 1 for today's managers. So what's the best way to deal with a worker who's just not cutting it? The answer lies in your progressive discipline plan."

Don't confuse behavior and performance. Behavior is what someone says or does. Performance is the result of work measured against a specified standard.

Use progressive discipline for behavior problems. Make expectations clear and describe the consequences of unacceptable behavior.

Use progressive discipline for a performance problem only if the substandard performance is willful. Otherwise the cause is something discipline can't fix. It might be insufficient training or resources or lack of understanding of the assignment.

Boss's Bottom Line

Before you start applying discipline to a performance problem, be sure to deal with any issues of understanding, training, or resources.

Thanks to Wally Bock's Three Star Leadership Blog
http://blog.threestarleadership.com/2011/05/13/is-it-behavior-or-is-it-performance.aspx

 

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